Contact Us / Privacy Policy

Your Privacy

We may collect personal information from you such as your name, address and contact details, primarily for the purpose of responding to your request for information or dealing with your feedback or complaint.

We may also use your personal information for research and analytical purposes, to perform administrative functions and to comply with our legal obligations, such as dealing with Regulators.

If you do not provide this information in whole or in part, we may not be able to respond to your request or deal with your complaint.

It is usual for us to disclose your personal information within Home Timber & Hardware and its parent company Home Timber and Hardware Group and to pass this information onto persons, companies or other entities who perform functions or services on our behalf, such as IT services, call centre, gateway providers, or where otherwise required by law. It is unlikely that we will disclose personal information to any overseas countries.

We will request that any organisation to which your personal information is disclosed also treats the information as confidential

You can find a copy of our Privacy Policy here. Our Privacy Policy contains information about how you can seek access to or correct the personal information we hold about you, and how you can complain about a breach of privacy.

If you have an enquiry about privacy, you can contact us by email at or by telephone on 1300 131 843. Our lines are open Monday to Friday 7:30am to 6:00pm (AEST). Alternatively, you can write to the Privacy Officer – First Point – Home Timber & Hardware Group, PO Box 156, Mordialloc VIC 3195.